Terms & Conditions
These terms apply to every order placed with Sign America (7129 N Austin Ave, Niles, IL 60714 · (773) 262-7800 · info@signamerica.co), whether online at signamerica.co, by phone, by email or in the shop. Placing an order means you accept them.
1. Custom-made products
Everything we sell is printed or built to your order — size, material, quantity and artwork are chosen by you. Because of that, orders cannot be cancelled once production has started, and finished custom products cannot be returned for a refund unless we made a mistake or the item arrived damaged (see our Refund & Returns Policy).
2. Artwork, proofs and approval
You are responsible for the content and accuracy of the artwork you upload or approve, including spelling, sizes, colors and images. We check every file for print readiness (resolution, bleed, page count) and will contact you if something needs fixing. When a proof is sent, production starts only after you approve it. We do not check proofs for spelling or content. You confirm you have the right to use any logos, photos or text you send us.
3. Color and materials
Printed colors can differ slightly from what you see on a screen and between print runs and materials. Small variations in color, size (up to 1/16″) and trimming are normal for wide-format and commercial printing and are not defects.
4. Turnaround and delivery
Turnaround times shown on the site are production estimates in business days and start after artwork approval and payment. Shipping time is additional. Items supplied through our trade partners (trade-show displays, tents, hardware) ship directly from the partner’s facility. We are not responsible for carrier delays, but we will help you track and resolve any shipment problem.
5. Pickup
Local pickup in Niles, IL is free. Orders not picked up within 30 days of the ready notice may be discarded without refund.
6. Pricing and payment
Prices are in US dollars and exclude sales tax and shipping unless stated. Online orders are paid in full at checkout. Quotes are valid for 14 days. We may correct obvious pricing errors before production and will offer a full refund if you do not accept the corrected price.
7. Damaged, defective or wrong orders
Inspect your order on receipt and contact us within 5 business days with photos. If the product is defective, damaged in transit or does not match the approved proof, we will reprint it or refund it at our discretion. Our liability is limited to the price paid for the order.
8. Installation and permits
Installation, permits and electrical work are separate services quoted individually and are not included in product prices unless stated.
9. Privacy
How we handle your information is described in our Privacy Policy.
10. Contact
Questions about these terms: info@signamerica.co or (773) 262-7800, Monday–Friday 9am–5pm.
Last updated September 23, 2026.