Refund & Returns Policy – Sign America
At Sign America, we take pride in delivering high-quality, custom printing and signage products. Because all our products are made-to-order specifically for each customer, we do not offer refunds, returns, or exchanges unless there is an error caused by Sign America.
No Refunds or Returns for:
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Customer-provided files with errors (typos, low resolution, incorrect colors, etc.).
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Orders approved via proof and printed as approved.
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Color variations within standard printing tolerances.
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Delays caused by shipping carriers once the order has been dispatched.
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Customer changes after production has started.
Refund or Reprint Eligibility:
We will issue a refund or reprint only if:
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There is a printing or production error clearly caused by Sign America.
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The product is damaged during our production process.
In these cases, you must notify us within 3 business days of receiving your order, with photos showing the issue.
Order Cancellations:
Orders can only be canceled before proof approval or before production starts. Once printing begins, cancellations are not possible.
Shipping Policy for Returns:
If we request that you return the defective product, you will be provided with a prepaid return label. Items returned without prior authorization will not be accepted.
How to Report an Issue:
Please email info@signamerica.co with:
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Order number
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Photos of the product showing the issue
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A clear description of the problem
We will review and respond within 2 business days.
Final Note:
We aim to ensure every order meets or exceeds expectations. If you have concerns before ordering, please request a printed sample or proof for review.
📍 Address: 4401 W Touhy Ave, Lincolnwood, IL 60712
📧 Email: info@signamerica.co
📞 Phone: +1 (773) 262-7800